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Introduction & Scope
Who we are and what this policy coversWelcome to The Delhi NCR Properties ("we", "our", "us"), a RERA-registered real estate consultancy with its registered office at H-61, Suite No. 303, Sector 63, Noida, Uttar Pradesh – 201309, India.
This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, interact with our team, or use any of our real estate services. By using our website or services, you consent to the practices described in this Policy.
Information We Collect
Data you provide and data collected automatically2.1 Information You Provide
Personal Identity
Full name, date of birth, PAN card number (where legally required for property transactions), Aadhaar number (optional, for KYC).
Contact Details
Mobile number, email address, residential / correspondence address, WhatsApp number for service communication.
Property Preferences
Preferred location, budget range, property type, BHK requirement, intended use (residential / commercial / investment).
Financial Information
Budget range, loan eligibility (if disclosed), payment method preference. We do NOT store full bank details on our servers.
2.2 Automatically Collected Information
- IP address, browser type, operating system, and device identifiers
- Pages visited, time spent on pages, referring URLs, and click-path data
- Cookie identifiers and similar tracking technologies (see Section 5)
- Geographic location data (city/region level) derived from IP address
2.3 Information From Third Parties
We may receive information about you from third-party sources such as property listing portals (MagicBricks, 99acres, Housing.com), referral partners, and social media platforms where you engage with our content.
How We Use Your Information
Purposes, legal bases and retention periods| Purpose | Legal Basis | Retention |
|---|---|---|
| Responding to property inquiries and consultations | Contractual | 3 years |
| Sending property listings, market updates & newsletters | Consent | Until unsubscribed |
| Processing bookings, site visits & deal closures | Contractual | 7 years (legal) |
| Fulfilling RERA compliance & legal obligations | Legal Obligation | As required by law |
| Improving our website and marketing campaigns | Legitimate Interest | 24 months |
| Fraud prevention and security monitoring | Legitimate Interest | 5 years |
| Contacting you via call, SMS, WhatsApp & RCS | Consent | Until withdrawn |
How We Share Your Information
We never sell your data — limited sharing onlyWe do not sell your personal data to third parties. We may share your information in the following limited circumstances:
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Builder / Developer Partners: When you express interest in a specific project, we share your contact details with the respective RERA-registered developer to facilitate site visits and bookings.
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Financial Partners: With your explicit consent, we may refer your details to our empanelled home-loan partners (banks and NBFCs) to help you secure financing.
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Legal & Regulatory Authorities: As required under the Real Estate (Regulation & Development) Act, 2016 (RERA), Income Tax Act, PMLA, and other applicable Indian laws.
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Technology Service Providers: Cloud hosting, CRM, email marketing, and analytics vendors who are contractually bound to protect your data.
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Business Transfers: In the event of a merger, acquisition, or restructuring, your data may be transferred subject to equivalent privacy protections.
Cookies & Tracking Technologies
How we use cookies and your control optionsOur website uses cookies and similar tracking technologies to enhance your experience and analyse site performance.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Enable core website functionality, session management | Session |
| Analytical | Google Analytics – understand usage patterns | 2 years |
| Marketing | Google Ads, Meta Pixel – relevant ad targeting | 90 days |
| Preference | Remember your search filters and property preferences | 1 year |
You can control cookies through your browser settings. Disabling non-essential cookies will not prevent you from using our core services. For Google Analytics opt-out, visit tools.google.com/dlpage/gaoptout.
Data Security
Technical and organisational measures we employWe implement appropriate technical and organisational security measures to protect your personal information against accidental or unlawful destruction, loss, alteration, or unauthorised disclosure:
SSL/TLS encryption for all data transmitted via our website
Access controls and role-based permissions for staff accessing client data
Regular security assessments and vulnerability testing
Secure, encrypted storage of sensitive documents
Employee data protection training and confidentiality agreements
Your Rights
Under DPDPA 2023 and Indian data protection principlesUnder applicable Indian data protection principles and the Digital Personal Data Protection Act, 2023 (DPDPA), you have the following rights with respect to your personal data:
Right to Access
Request a copy of the personal data we hold about you.
Right to Correction
Request correction of inaccurate or incomplete personal data.
Right to Erasure
Request deletion of your data where there is no legal obligation to retain it.
Right to Withdraw Consent
Withdraw marketing consent at any time by replying STOP to SMS/WhatsApp or emailing us.
Children's Privacy
Our services are for adults aged 18 and aboveOur services are intended for individuals who are 18 years of age or older. We do not knowingly collect personal information from minors. If you believe that a child under 18 has provided us with personal data, please contact us immediately and we will promptly delete such information.
Changes to This Policy
How we notify you about updatesWe may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Display a prominent notice on our website homepage
- Send an email notification to registered users where required by law
We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Our Data Protection Officer
Get in touch for questions, concerns, or data requests📬 The Delhi NCR Properties — Data Protection Officer
H-61, Suite No. 303, Sector 63, NoidaUttar Pradesh – 201309, India
📧 info@thedelhincrproperties.com
📞 +91 8800779258
🕘 Monday to Saturday, 9:00 AM – 7:00 PM IST
